Download Button Not Working

Issue

In Lightning, sometimes the "Download" button on the ABM Configuration Page (abm_vfmainconfig) doesn't work. This likely stems from how you got to the Full Circle Insights Configuration pages.

When you access the Configuration pages by using Salesforce Setup | Installed Packages, Salesforce may redirect you to a url that looks something like:

.lightning.force.com/one/one.app#eyJjb21wb25lbnREZWYiOiJvbmU6YWxvaGFQYWdlIiwiYXR0cmlidXRlcyI6eyJhZGRyZXNzIjoiaHR0cHM6Ly9mdWxsY2lyY2xlLS1mY3JtLm5hMTA0LnZpc3VhbC5mb3JjZS5jb20vYXBleC9hYm1fdmZtYWluY29uZmlnP3NmZGNJRnJhbWVPcml

The download button will not work using this app-based page (/one/one.app).

Workaround

The workaround is to access the Configuration pages by using Salesforce Setup | Visualforce Pages | ABM_VFMainConfig. Using this redirect, the url should look something like:

fcrm.na104.visual.force.com/apex/ABM_VFMainConfig

When you access the Configuration pages this way, the Download button should work as expected.