Event Logs

Event Logs

The Event Logs page requires no initial configurations. That makes it easy, right? We do, however, recommend that you spend some time getting familiar with it, because it's a valuable diagnostics tool. At times, you may encounter conflicts with new plug-ins, new code, or other changes to your Salesforce org. When these conflicts arise, your Event Logs will come in extremely handy as you work with Full Circle to keep things running smoothly.

The Event Logs button can be found on the upper right hand corner of the Full Circle Insights Platform Configuration page. If the Event Logs button is grayed out, assign that user the Full Circle Configuration Permission Set.

Diagnostic Logs

Events captured in this log don't necessarily bring on the Funnel Metrics apocalypse, or even a minor headache. Your diagnostic logs basically exist to give you visibility into things that might not be working as expected. For example, if a field used in configuration has been removed from the object, that action will generate an error noted here for your review.

Exception Logs

Events appear in your Exception Logs when Full Circle was unable to complete a process. These issues are generally more critical, indicating a problem that could affect data integrity.

Note: You can download your Exception Logs and Diagnostic Logs using the Download Log button beneath the log items. Clicking this button will download the full log for your review.

Log Buttons

The following buttons simplify the process of sending event log notifications and limited system configuration information to the FCI Development Team. Please use these buttons only at the request of your customer success representative or a member of our Development team.

Allow Automatic Notifications

Checking this will allow Full Circle Insights to collect data about errors and send this to the development team. No user, customer, or organization data is ever collected or sent.

Clear Log Entries

Click this to clear out all existing log entries. You may wish to use this after resolving an issue to make it easier to see any recurring problems.

View Update Errors

Clicking this will open a report showing all Deferred Update Items. This report is also available in the Check Reports Dashboard. Deferred Update Item (DUI) records are created when an update Funnel Metrics was trying to make to a lead, contact, or campaign member was blocked by another process. These records are created in the background every day, then deleted once they've been automatically reprocessed. There should be zero records in this dashboard component.

If there are records listed here, it means that the update hasn’t yet been re-attempted, r has failed to happen even after retrying, or did occur, but the DUI record failed to be automatically deleted.

Please see the Check Reports Dashboard documentation for further detail on using this information to find and fix problems.

View Async Requests

Funnel Metrics uses asynchronous processing (a method for executing tasks in the background, when resources are available, without the user having to wait for the task to finish). Funnel Metrics needs to configure a user to assign to this feature. The profile must be able to view and update all leads, contacts, accounts, opportunities, campaigns, campaign members, and Full Circle custom objects. The user must also be an active system administrator user. Be sure to update as appropriate if the selected user license is not being used or has been deactivated.

A stalled async request record is created by RM when the application is trying to make updates to records asynchronously (meaning with a delay of seconds or minutes), and it cannot complete the updates. Funnel Metrics will retry to process the tasks, but if there are stalled requests records building up in this report the cause should be investigated.