Issue
When Matchmaker is initially configured, you may encounter an issue where leads are not being matched at all. A Match Request error similar to the following will appear:
DUPLICATES_DETECTED, Use one of these records?
Solution
When this error occurs, check the setup of the duplicate rule and reconcile it with the instructions under "Step 2: Duplicate Management" of the Install & Prepare guide. The problem is likely that the duplicate rule is not set to "Allow" on both Action On Create & Action On Edit, and/or that the Alert checkbox is selected.
Comments
0 comments
Please sign in to leave a comment.