Definition of a Response

Overview

What are we talking about? Who is the audience? Why should they care?

With Campaign Attribution, there are two ways to define a Response. If you are configuring Salesforce, a Response is a campaign member value that you set up. If you are reviewing data, a Response is a Lead or Contact interaction. View details below for more clarification.

Response as a Salesforce Value

Add in any other information about a Response (incoming, response state, etc.)

From a technical perspective a Response is a campaign member in Salesforce with a member status that is configured with the HasResponded flag as true. This can be configured in Salesforce by using the Advanced Settings on any Campaign. 

Response as an Interaction

Describe a Response with simple, user friendly language.

A Response indicates an interaction with a person (Lead or Contact). For example, an email that was sent but never opened would not be considered a Response. You determine what counts as a Response, within your business process. Some companies will consider an open or a click a Response, while others will require additional action such as a form fill before considering the interaction a Response.