Joel Mayer
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Will Touchpoint Capture JavaScript affect the page load time of my webpages?
FCI employs a number of best practices to ensure the fastest load times for the Touchpoint Capture JavaScript: AWS CloudFront CDN is used to enable customer-specific query string parameters, ...
Why is digital touchpoint data not appearing on some campaign members in my org?
There are several reasons why you might not see digital touchpoint data on a campaign member that is part of a digital campaign: By default DST respects the user’s tracking preferences, ...
Which Marketing Automation Platforms does Touchpoint Capture support?
Touchpoint Capture currently supports out of the box forms for Hubspot, Marketo, Pardot, and Eloqua.
What happens to Touchpoint Capture if cookie technology becomes obsolete?
What happens to Touchpoint Capture if cookie technology becomes obsolete? Short answer: Nothing scary! When Touchpoint Capture is placed on to your web properties, it issues a first-party cookie....
Updating Existing Reports Dashboards to reflect new field Ad Network Field Updates
In the February release of Digital Source Tracker, there is new capability to include LinkedIn spend data, along with existing Google Adwords and Bing spend data (from Feb 2022 DST Release). The e...
Update DST Integration to GA4
If your Salesforce org is already running the Digital Source Tracker Daily Aggregate Database and retrieving Google Analytics data from a Universal Analytics view, follow this guide to integrate th...
List of DST Cookies
Digital Source Tracker (DST) uses first-party cookies. These cookies are necessary for DST's site visitor tracking functionality: _fcdscv: Holds the Visitor ID, which is a unique identifier for t...
Hubspot form incompatibility with iframe
Summary DST is not able to track digital touches with Hubspot forms that reside in an iframe. Hubspot offers an option for styling embedded forms that reside on external pages. When this option is...
How should I set up an Ad Network Integration if the Salesforce Administrator does not have access to the Ad Network?
Some of the Digital Source Tracker Ad Network Integrations (Google Analytics, Bing, and LinkedIn) include a step during the Salesforce configuration where the user is redirected from Salesforce to ...
How many API calls does Touchpoint Capture make for a given page?
On Page Load When a page loads there's typically one API call, but there could be up to two: If the DST cookie doesn't exist for this visitor, DST will make an API call to get a unique visit...