How to Log In and Submit a Case with Customer Support

If you need assistance and want to submit a support ticket, follow these steps. This guide will help you log in and include important details like Product and Product Area in your request.

Step 1: Log In to Zendesk

1. Open your browser and go to https://support.fullcircleinsights.com.
2. Click on Sign In in the top right corner.
   
3. If your organization uses Microsoft or Google, you’ll be redirected to your Single Sign-On (SSO) identity provider where you can complete the login process. 
   
   • If you don't use SSO, you may enter your email address and password, then click Sign In.
   • If you don't know your password, you can click on Forgot your password? to begin the password creation process.
     
4. After logging in, you’ll see your account profile in the top right corner. 
   

Step 2: Start a New Support Request

1. On the top navigation bar of your Help Center, click Submit a request.
2. A ticket submission form will appear.

Step 3: Fill Out Ticket Details

• Subject: Provide a short title summary of your issue.
• Description: Add a detailed explanation of the problem.
• Attachments: Upload any relevant files or screenshots.

Step 4: Select Product Information

Choose the area of the product you are having trouble with:

• Product: Choose the product related to your issue from the dropdown list.
• Product Area: Select the specific area (e.g., MQL, Reporting, Conversion) that applies to your request.

These fields help our team route your ticket to the right experts quickly.

Step 5: Submit Your Ticket

Click Submit. You’ll receive a confirmation email with your ticket number.

Note: Alternatively, you can also submit a support request by sending an email to success@fullcircleinsights.com.