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Full Circle Insights

Sync Fields

Sync Fields

This feature allows you to synchronize fields on lead, contact, account and opportunity to the associated campaign member or campaign influence detail record for reporting purposes.  These fields are built on the campaign member or campaign influence detail (FCI custom object) objects which are the primary hubs Full Circle uses for reporting. Full Circle can be configured to synchronize these fields as they are populated upon create, update, cleared when set to inactive or cleared after synchronization upon create. They capture specific information beyond the normal funnel metrics. Sync Fields typically fit into the following categories

  • Segments: Geo, Revenue size, # employees etc, account types

  • Selling Cycle: Active Trial, Targeted/Strategic Account

  • SLA VISIBILITY  - understanding rep engagement volume - the geo or sales team

Lead and Contact Field Synchronization:

  • Sync on Create - copies the related lead/contact value to the response (campaign member) when created. Can only be used for lead or contact fields

  • Sync on Update - when a lead or contact is associated with an active response – and the field is updated on the related lead/contact, the update will be reflected on the active response. Can only be used for lead or contact fields.

Additional Contact Field Synchronization

  • Sync on Convert - Some users want to synchronize data up to the response when a lead is converted to a contact.  This setting applies to leads with active responses converted to contacts. When checked, the value of the source field on the contact will be updated to the active response after lead conversion.  Use this setting to capture data you want to snapshot from the contact, post lead conversion. Consider lead to contact field mapping.

  • Sync on Op-Create - populated with the value of the source field on the contact will be updated to the active response after lead conversion

  • Update Op-Active - populated with the value of the source field on the contact  and will be updated to the active response upon Opportunity create and until the Opportunity is closed won.  Differs from the normal update functionality which ends upon opportunity creation.

Object to object sync capabilities:

  • Lead to Campaign Member

  • Contact to Campaign Member

  • Campaign Member to Campaign Influence Detail - when influence refresh occurs

Limitations/complications:

These are not impossible but may require additional formula fields on the related object or workflow rules to set.

  • Formula’s that hit limits

  • Multi-select picklist values

  • Lookup fields

Clearing Source fields:

  • Clear When Set to Inactive -  the field value on the source Lead or Contact will be cleared when the Lead or Contact is set to a status that is Inactive (Typically when a lead/contact is disqualified, sent back to nurture, or the related opportunity is closed)

  • Clear After Sync on Create - Works in conjunction with Sync on Create.  If both of these settings are checked, the Source field will be cleared after the data is synced to the response. A common use-case is to synchronize UTM fields from the related lead or contact, and to clear them after the synchronization is complete.

Here is how Spiral, Inc. has set up syncing leads and campaign member fields.

 

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