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This guide provides descriptions of Response Management (RM) features using a sample company, Spiral, Inc.  You can read about how the application works and view the settings in your own org to understand how the application is implemented for your company.  The document generally mirrors the configuration sequence and is designed to allow you to step through the RM administration console in the order in which features are listed. During an implementation the Full Circle team delivers custom documents to the customer team that describes the specific customizations made.

Please click through this guide to get an overview of Response Management configuration. You can also click on individual topics below. 


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